F.A.Q.

WHAT KIND OF MATERIAL ARE THE JEWELS MADE WITH? ARE THE MATERIALS UTILIZED NON ALLERGENIC?

Jewelery is handmade. They are made of porcelain assembled on silver, 316L steel, or brass. These all are non-allergenic materials, including glazes on porcelain surfaces, as they are the same used for tableware.

WHICH SIZES HAVE THE RINGS?

The bases of the rings are adjustable. Therefore they fit to different finger sizes.

HOW DO YOU SHIP MY ORDER?

Your orders travel with a courier. Shipping costs 8 € throughout Italy and is free for orders over 80 €. Foreign shipping costs vary depending on your destination.

WHICH ARE THE ACCEPTED PAYMENT METHOD?

You can pay by using Paypal or by making a bank transfer. With Paypal you can pay by credit card quickly and safely. Accepted cards are the most famous such as Visa, Mastercard, Maestro, American Express, Discover and Aura Carta. If you pay by credit card we can to process your order faster.

WHEN WILL I RECEIVE MY ORDER?

On the website you can see if what you want is available. For some goods it may take about 20 days of production unless the jewel is exceptionally already available. If you are interested in these products, please contact us and we will be able to tell you more precisely the timing. If the products are available, shipping times are normally around 24/48 hours for Italy on the mainland and about 72 hours for the islands. Delivery abroad takes place in 1/4 days depending on the location. With the tracking code, that will be sent to you, you will be able at any time to check where your order is located.

HAVE THE JEWELS A CERTIFICATE OF AUTHENTICITY?

Jewels should be delivered with a certificate of authenticity attesting to their origin. Jewels are also covered by the normal legal safeguards.

IS THERE CUSTOMER SUPPORT ON PURCHASED JEWELS?

In our laboratory we provide service and repair. Since everything depends on the problem type, we invite you to contact us if need be.

CAN I REQUEST A CUSTOMIZED JEWEL?

Certainly. Send us your request: we will evaluate with you the feasibility and we will try to satisfy your desires.

IS IT POSSIBLE TO VISIT AND PURCHASE IN THE LABORATORY?

The laboratory is located in Stezzano (BG), via Esterna del Molino n ° 5 / A and it can be visited by appointment. Send us a request and we will be happy to show our world. At the lab you will see all the items and buy whatever you are interested in.

DOES SUBSCRIPTION TO THE NEWSLETTER GIVE ME THE BENEFITS?

By subscribing to the newsletter you will be informed about events, news, you will receive discount coupons for your birthday and promotions.

I NEED TO TAKE ANOTHER QUESTION. HOW CAN I DO?

If you would like to contact us you can write us at this address talk@silviaguarnieri.eu, we will be available for any doubt or need for information.